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Can I afford a personal healthcare plan like SuperMed One?
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Absolutely. Many people think personal healthcare plans are too expensive and beyond their means. But SuperMed One allows you to choose a plan to suit your personal healthcare needs and your budget. |
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Can a permanent health plan be purchased if I already have other health insurance in place? |
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Yes. For standard SuperMed One plans, Medical Mutual will follow the appropriate Coordination of Benefit rules to determine which health plan is primary and which is secondary.
Please note, to establish an HSA, a member can only be covered under HDHP and cannot have duplicate coverage. |
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Do you offer a supplemental accident product in conjunction with these plans? |
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No. SuperMed One does offer benefits for emergency services. Emergency services are not subject to the deductible. Emergency room visits require a $100 copay plus any applicable coinsurance. |
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I'm 65 or older - is SuperMed One right for me? Would you be able to provide it? |
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SuperMed One is available for individuals up to age 64. If you are 65 or older, you may be interested in our Senior Health Plans. Please call 800/722-7331 for more information. |
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Can I still get SuperMed One coverage if I have a pre-existing condition? |
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The SuperMed One health plans, whether permanent or short-term, have a pre-existing condition clause.
Permanent plans: If a pre-existing condition existed at any time during the six-month period immediately preceding an applicant's effective date, then Medical Mutual will not provide benefits for covered services relating to the pre-existing condition until the subscriber has been enrolled in a SuperMed One plan for twelve months.
Short-term plans: If a pre-existing condition existed at any time during the 24-month period immediately preceding an applicant's effective date, then Medical Mutual will not provide benefits for covered services relating to the pre-existing condition until the subscriber has been enrolled in a SuperMed One plan for six months.
A pre-existing condition is a condition for which an ordinarily prudent person would seek medical advise, diagnosis, care or treatment; or for which the applicant/dependent incurred medical expenses, received medical treatment, used a prescription drug or was advised by a physician or other medical professional to receive treatment.
However, if you have other healthcare coverage prior to their effective date, and did not experience a significant break in coverage, then your prior coverage will be credited toward the nine-month exclusion period. A significant break in coverage is a period of 63 consecutive days during which the applicant did not have any other health coverage. |
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If I currently have SuperMed One, can I change the type of healthcare plan in which I am enrolled? |
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Yes, you may choose to change benefits but only at renewal. Benefit upgrades are subject to medical underwriting approval. However, if you want to switch from a short-term policy to a permanent policy, you may do so at any point during the length of the short-term policy. This may be accomplished by completing a SuperMed One application.
The SuperMed One permanent plan application is subject to underwriting eligibility requirements.
To change from a SuperMed plan to a SuperMed One HSA compatible plan, please contact your SuperMed One broker. |
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I am already a SuperMed One member, can I add benefits? |
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If you are currently a member and would like to add to or change your current benefits, please contact your SuperMed One broker. |
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I only need coverage for a couple of months - can you help? |
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Yes. SuperMed One offers a short-term medical plan that is designed to provide temporary medical coverage for up to six months. The short-term plan is ideal for individuals who are:
- Between jobs.
- Waiting for employer group coverage to begin.
- A recent college graduate or part-time student
- A temporary or seasonal employee.
- A laid-off, on strike, or terminated employee.
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Does my doctor accept SuperMed One? |
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SuperMed One is only available to those who are residents of Ohio at least six months out of the year.
To search for a provider:
In Ohio

To search for a provider when traveling outside of Ohio:
In Pennsylvania:
 All Other States:

To search for a provider of these services, please select the appropriate link.
Medco Pharmacy Locator:
 Find a Cole Vision Provider:
 Find a DenteMax Dentist:
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Is SuperMed One available in other states? |
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SuperMed One is only available in Ohio. However, through our subsidiary Consumers Life Insurance Company, we offer Personal Health Plans in states outside Ohio. The list of states where Personal Health Plans is available is constantly growing. For more information please call 800/338-5915. |
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Who is considered a dependent? |
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SuperMed One eligible dependents include the contract or policy holder's spouse and unmarried children up to the age limit (the end of the month of their 23rd birthday), subject to the following:
- Natural children of the contract holder
- Children placed in the contract holder's home for the purpose of adoption
- Children for whom the contract holder or spouse is either the legal guardian or has been ordered by a court to provide health coverage
- Stepchildren, if the natural parent is also listed as a dependent of the policyholder
- Disabled dependents*, if they are:
- Unmarried and under the limiting age
- Primarily dependent on the contract holder for support
- Dependents as defined by IRS income tax code
- Covered by the contract holder's current/prior carrier
*Incapacity must have begun before reaching the age limit and must be medically certified by a physician. |
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Can I get a policy for my child only? |
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SuperMed One will accept medical insurance applications for minor dependent children. All such applications should be submitted with the child's name as the applicant and the signature of a custodial parent or legal guardian who has knowledge of the health of the minor dependents and has the authority to legally contract on the minor's behalf. |
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What if the parents are divorced, the mother has custody, but the father wants to buy medical insurance for the child? |
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The father should complete and sign the application on behalf of his child. If there is more than one child who needs coverage, then the father must complete and sign separate applications for each child. |
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What if a dependent is pregnant when the application is submitted? |
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Eligible dependents include not pregnant dependent children under the age of 23. Coverage for the pregnant dependent is not available until her six-week post-delivery exam has been completed. In the case of a Caesarian-Section delivery the dependent will not be eligible until six months after the surgery.
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What is a deductible? |
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A deductible is an amount, usually stated in dollars, for which you are responsible each Benefit Period before Medical Mutual will start to provide benefits.
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Does SuperMed One include other benefits, like dental, vision, or prescription drug? |
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Incorporated into each SuperMed One medical plan is a prescription drug benefit. Also, you may select one or more of the following ancillary riders in conjunction with a permanent health plan:
Standard SuperMed One:
- Maternity Services Rider
- $15/$30/$45 Prescription Drug Copay Card
- SuperMed One offers the following optional coverages:
For SuperMed One HSA compatible plans, you may select one or more of the following ancillary riders in conjunction with a QHDHP:
- Maternity Services Rider
- $15/$30/$45 Prescription Drug Copay Card
- SuperMed One offers the following optional coverages:
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How accurate is the Estimated Premium? |
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The rates quoted are estimates only, and are subject to change based on your medical history, the underwriting practices of the health plan, the optional benefits you selected, if any, and other relevant factors. Medical Mutual reserves the right to change the terms of the policy under proper notifications. |
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Once I have a premium estimate, what is the next step? |
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Once you have found the Plan and Options that are right for you, download and print the SuperMed One Application Form. Complete the application and follow the procedures listed in the "Apply for Coverage" section within this Web site. Or call your insurance agent or broker, or dial 800/722-7331. One of our friendly representatives will guide you through the application process. |
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To whom should premium payments be made payable? |
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All checks/ money orders should be made payable to Medical Mutual. |
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How does a customer change his/ her billing method? |
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To change billing methods, the subscriber should complete page four of the application, include his/her group number or subscriber number, and fax or mail it to Medical Mutual at:
Medical Mutual MZ: 01-6B-6200 2060 East Ninth Street Cleveland, Ohio 44115 216/687-6352 (fax) |
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I need help! Who can I contact? |
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If you need assistance at any time during your plan selection process, call your insurance agent or broker, or dial 800/722-7331. |